These Terms and Conditions ("Terms") govern the use of the print-on-demand services offered by Paul Carpenter Film and Media ("Tea and Medals") on its website ("tea-and-medals.com"). By accessing or using the Website and its services, you agree to comply with these Terms. If you do not agree with any part of these Terms, you must not use the Website.

1. Service Overview: Our Website provides print-on-demand services, allowing users to create and customize designs for various products, including but not limited to apparel, accessories, and home decor items. Customised products are available where stated, otherwise, all products ordered are as shown on the product pages.

2. Orders and Payment: Users may place orders through the Website. Payment for orders is processed securely through our encrypted payment gateways. Prices displayed on the Website are inclusive of applicable taxes and shipping fees unless otherwise stated.

3. Design Guidelines: All designs available on the Website are created by Tea and Medals / Salacia Celeste and are sold exclusively on the Website. Tea and Medals / Salacia Celeste retains all rights to its designs which must not be duplicated, photographed or imitated for any other uses. Users are solely responsible for any customisation options chosen via the Website. Customisations must not infringe upon any third party intellectual property rights or violate any laws or regulations. We reserve the right to reject any design that we deem inappropriate or in violation of these Terms.

4. Production and Shipping: Once an order is placed, production will commence. Production times may vary depending on the product and order volume. We strive to meet estimated shipping dates; however, we cannot guarantee delivery dates, as shipping times may vary based on location and other factors beyond our control.

5. Returns and Refunds: We accept returns for defective or damaged products within 14 days of delivery. Users must contact customer support and provide evidence of the defect or damage to initiate the return process. Refunds or replacements will be issued at our discretion upon receipt and inspection of the returned item. The Buyer is responsible for all costs associated with return shipping and customs.

6. Intellectual Property: All intellectual property rights in the designs created or uploaded by users remain with the respective users. By uploading customisation options to the Website, users grant us a non-exclusive, royalty-free license to use, reproduce, and modify the designs for the purpose of fulfilling orders and providing our services.

7. Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the Website or our services, including but not limited to lost profits, lost revenue, or loss of data.

8. Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Amendments: We reserve the right to amend these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting on the Website. It is the user's responsibility to review these Terms periodically for updates.

By using our Website and services, you agree to be bound by these Terms and any amendments thereto. If you have any questions or concerns about these Terms, please contact us at info@tea-and-medals.com.